Terms & Conditions

Last updated: April 2026  ·  The Light Awakener · Pensacola, FL

By booking a service or using this website, you agree to these Terms. Please read them — they protect both you and us. If you have questions, email [email protected] before booking.

About The Light Awakener

The Light Awakener is operated by Norbert Seres and Sharee Seres, independent wellness practitioners based in Pensacola, Florida. These Terms govern your use of our website at thelightawakener.com and all services offered through it.

Services offered

Clarity & facilitation sessions — Norbert Seres

Norbert offers private one-on-one facilitation sessions involving guided breathwork, focused awareness, and clarity work. Sessions are available in person (at your location or a mutually agreed private space) or by video from anywhere. Session packages include Begin (single session), The Practice (5 sessions), and The Commitment (12 sessions).

Important disclaimer: Norbert Seres is not a licensed medical professional, therapist, counselor, or mental health provider. His sessions are educational and facilitative in nature and do not constitute therapy, psychological treatment, diagnosis, or medical advice. They are not a substitute for professional medical or mental health care. Individual experiences and outcomes vary.

Mobile massage services — Sharee Seres

Sharee Seres is a Florida Licensed Massage Therapist (License #MA103835) offering mobile massage and bodywork services exclusively at the client's home or agreed location in the Pensacola area, including Gulf Breeze, Pensacola Beach, Pace, Milton, and Perdido Key.

Services include: Swedish and relaxation massage, deep tissue massage, hot stone massage, cupping therapy, lymphatic drainage, prenatal massage, Reiki energy sessions, and somatic and myofascial release.

Important disclaimer: Massage and bodywork services are provided for relaxation, wellness, and general wellbeing purposes only. They are not a substitute for medical diagnosis, treatment, or advice. Please inform Sharee of any relevant medical conditions, injuries, pregnancy, medications, or areas of concern before your session begins.

Booking and payment

  • All sessions are by appointment only
  • Payment is required in full at the time of booking to confirm your appointment, unless otherwise explicitly stated
  • Payments are processed securely through Stripe (via Cal.com for Norbert's sessions and Acuity/Squarespace Scheduling for massage bookings)
  • By completing payment, you confirm you have read and agree to these Terms
  • Prices are listed in US dollars and are subject to change without notice. The price displayed at time of booking is the price you pay

Cancellation, rescheduling & no-shows

  • All payments are final and non-refundable, unless required by applicable law
  • You may reschedule once per booked session with at least 24 hours' notice before the scheduled appointment time, subject to availability
  • Reschedule requests made with less than 24 hours' notice forfeit the session — no exceptions except in documented emergencies at our discretion
  • No-shows forfeit the session in full
  • If we need to cancel due to illness, emergency, or circumstances beyond our control, we will offer a full reschedule or credit — no cash refunds unless required by law
  • Session packages (The Practice, The Commitment) never expire, but are non-refundable once purchased

Late arrivals

If you arrive late for an in-person session or join a video session late, the session will end at the originally scheduled time out of respect for other clients and practitioners. No partial refunds or extensions are provided for late arrivals.

For mobile massage: if Sharee has already arrived and set up at your location and you are not present or not ready within 15 minutes of the scheduled start time, the session forfeits without refund.

Mobile massage — client responsibilities

For in-home mobile massage sessions, you agree to:

  • Provide a safe, clean, and reasonably accessible space for setup (approximately 8ft x 6ft minimum for a massage table)
  • Ensure the space is free of pets during the session unless agreed in advance
  • Provide accurate address and access information at the time of booking
  • Be present and ready at the scheduled start time
  • Inform Sharee of any relevant health conditions, injuries, or areas of concern before the session begins
  • Ensure the environment is reasonably safe for the practitioner

Sharee reserves the right to decline, modify, or end a session without refund if the environment is unsafe, unsanitary, or if behavior is inappropriate (see Conduct section below).

Video sessions — Norbert

For video sessions, you agree to:

  • Be in a quiet, private location where you will not be disturbed
  • Have a stable internet connection and working audio/video
  • Be in a safe physical environment where lying down or sitting comfortably is possible
  • Not be operating a vehicle or in any situation where altered awareness could pose a risk

Technical failures on your end do not entitle you to a refund or reschedule. Technical failures on Norbert's end will be handled with a reschedule at no cost to you.

Health, safety & participation

Participation in all services is entirely voluntary. You are responsible for communicating any health conditions, injuries, medications, mental health considerations, or contraindications to your practitioner before the session begins.

Either practitioner may decline, modify, or stop a session at any time if they reasonably believe continuing is not safe or appropriate. In such cases, a prorated credit may be offered at the practitioner's sole discretion — no cash refunds are guaranteed.

You assume full voluntary responsibility for your participation in all services.

Respectful conduct

The Light Awakener is a professional wellness space. We maintain a zero-tolerance policy for:

  • Sexual comments, requests, or behavior of any kind
  • Verbal abuse, harassment, or intimidation directed at either practitioner
  • Intoxication or impairment at the time of a session
  • Any behavior that makes the practitioner feel unsafe

Any of the above will result in immediate termination of the session without refund, and may result in being permanently declined as a client.

Intellectual property

All content on this website — including text, design, images, session names, and brand elements — is the property of The Light Awakener. You may not copy, reproduce, republish, or use any content without prior written permission.

Session content, guided processes, and materials shared during sessions are proprietary. You may not record sessions without explicit written consent from the practitioner.

Testimonials and reviews

By submitting a written testimonial or review, you grant The Light Awakener a non-exclusive, royalty-free right to use it for marketing purposes on this website and associated platforms. We will not use your full name without your permission.

Limitation of liability

To the fullest extent permitted by applicable law, The Light Awakener, Norbert Seres, and Sharee Seres shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from use of our website or services.

Our total liability to you for any claim arising from services purchased shall not exceed the amount you paid for the specific service giving rise to the claim.

By booking or participating in any service, you voluntarily assume all risks associated with wellness and bodywork services.

Indemnification

You agree to indemnify and hold harmless The Light Awakener, Norbert Seres, and Sharee Seres from any claims, damages, or expenses — including reasonable legal fees — arising from your use of our services, your violation of these Terms, or your failure to disclose relevant health information prior to receiving services.

Dispute resolution

If a dispute arises, we encourage you to contact us first at [email protected] — most issues can be resolved with a direct conversation. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in Escambia County, Florida, under the rules of the American Arbitration Association, unless both parties mutually agree otherwise.

Governing law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Escambia County, Florida.

Changes to these Terms

We may update these Terms at any time. When we do, we will update the "Last updated" date above. Your continued use of our services after changes are posted constitutes your acceptance of the revised Terms. For significant changes affecting existing bookings, we will make reasonable efforts to notify you directly.

Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect.

Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Light Awakener regarding your use of our website and services, and supersede all prior discussions or agreements.

Contact

Questions about these Terms? Email us at:
[email protected]
The Light Awakener · Pensacola, FL