Privacy Policy

Who we are

The Light Awakener is operated by Norbert Seres and Sharee Seres, independent wellness practitioners based in Pensacola, Florida. Norbert offers private clarity and breathwork facilitation sessions. Sharee Seres is a Florida Licensed Massage Therapist (License #MA103835) offering mobile massage services at the client's home or location.

For privacy questions, contact us at: [email protected]

Information we collect

Information you provide directly

• Name, email address, and phone number when you contact us or make a booking
• Messages or inquiries submitted through our contact form or by email
• Appointment details, preferences, and health-relevant information you share before or during a session
• Business or company name and contact details if you inquire about corporate wellness services
• Location or address details provided for in-home or onsite mobile massage appointments

Information collected through third-party booking and payment tools

When you book an appointment or purchase a session, your information is processed through our third-party providers:

• Acuity Scheduling / Squarespace Scheduling — for massage appointment booking
• Cal.com — for Norbert's session booking
• Stripe — for secure payment processing

Each provider operates under their own privacy policy and security standards. We do not store full payment card numbers. We receive only confirmation and booking details needed to deliver your service.

Technical data

• IP address (used for security logging and spam/abuse prevention)
• Browser type and device information (for site compatibility and performance)
• Date and time of access
• Pages visited and referring URLs (aggregated, not tied to individuals)

This site may use WordPress core cookies and essential functional cookies. We do not use advertising cookies or sell browsing data to third parties.

How we use your information

• To respond to your inquiries and communicate about services
• To schedule, confirm, and deliver appointments
• To process payments and send receipts or confirmations
• To coordinate logistics for in-home and onsite mobile massage visits
• To prevent spam, fraud, and security abuse on our contact form
• To maintain reasonable business and accounting records as required
• To improve how we serve clients over time

We do not use your information for automated decision-making, profiling, or targeted advertising.

Health-related information

Some services — particularly massage and bodywork — may involve you voluntarily sharing health-related information (such as injuries, pregnancy, or areas of concern) to help us serve you safely and effectively. This information is:

• Used solely to tailor your session and protect your wellbeing
• Treated with strict confidentiality
• Never shared with third parties except where legally required
• Never used for marketing purposes

Please avoid sharing sensitive medical details through our public contact form. Those conversations are better held privately once we connect directly.

Session confidentiality

What you share during private sessions with Norbert — whether in person or by video — is treated as strictly confidential. We do not record sessions without your explicit consent. We do not share session details with third parties except where required by law.

Sharing of information

We do not sell, rent, or trade your personal data. We may share information only in these limited circumstances:

• Service delivery: With booking and payment platforms (Acuity, Cal.com, Stripe) to complete your transaction
• Legal compliance: If required by law, court order, or to protect against fraud or harm
• Business continuity: In the unlikely event of a business transfer, your data would be subject to the same protections described here

Data retention

We retain your personal information only as long as reasonably necessary to:

• Maintain our service relationship with you
• Keep business and accounting records as required by law
• Resolve disputes or enforce our Terms

You may request deletion of your personal data at any time by emailing [email protected]. We will honor deletion requests within 30 days except where retention is required by law.

Your rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for any communications you have opted into
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, email us at [email protected].

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

Third-party links

Our website contains links to third-party booking platforms (Cal.com, Acuity) and payment processors (Stripe). Once you leave our site, their own privacy policies apply. We are not responsible for the privacy practices of external sites.

Security

We take reasonable technical and organizational steps to protect your information against unauthorized access, loss, or misuse. Payment processing is handled entirely by PCI-compliant providers (Stripe). We do not store payment card data on our systems.

No method of internet transmission is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. Continued use of our services after changes constitutes acceptance of the updated policy. For significant changes, we will make reasonable efforts to notify clients directly.

Contact

For any privacy questions, data requests, or concerns, contact us at:
[email protected]
The Light Awakener · Pensacola, FL